 | | | | by Shannon Chandler | Web Video
DVD
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| | What does your clothing say about you? This web video helps you select clothing that is right for your job and the position you hope to have in the future.
Understand the statement you are making with your image and how to enhance your professional style by dressing and behaving professionally.
Special thanks to Dillard's for providing all the clothing used in this video. | |
 | | | | | Andy’s High Energy Health Keynote Presentation provides:
- 47 actionable ideas in a single hour that show you how to win the “more with less” challenge.
- A laugh every 37 seconds.
- 5 Core Principles for running 90mph with your hair on fire and living healthy.
- 1 Core Truth. You can increase your capacity to be better at work and home in 24 hours or less.
Specifically, plugging in the Core Principles in this program will give you:
- Better results at work
- Better time with your family
- Better motivation to do the hard stuff
- Better health & appearance
- Better stress management
- Better sleep
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 | | | | by Esther Silver-Parker | Web Video
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| | In today's workforce, women are well represented at all levels of managment except at the highest level. Esther Silver-Parker, in her address at the 16th Annual Oklahoma State University Women's Business Leadership Conference, takes a deeper and more insightful look at why women aren't reaching the corner office.
Esther Silver-Parker is the Senior Vice-President of Diversity at Wal-Mart Stores, Inc. | |
 | | | | by Mike Thompson | Web Video
DVD
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| | Learn how to maximize your time and performance by applying a three step process. This web video will provide several tips that will help you become a stronger performer in all aspects of life.
Time: 20:08 | |
 | | | | by Adam Arroyos | Web Video
DVD
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| | This is part one in a five part series about building a mentor-ship program that will help your organization successfully acclimate and acculturate new employees into your organization. This segment will help you develop your foundation in becoming an effective mentor and will give you the tools you need for the remaining four segments. After viewing this presentation you will better understand the value and better appreciate the need for mentoring.
Time: 28:37
Sources:
Battley, S. Coached to Lead: How to Achieve Extraordinary Results with an Executive Coach.
Brown, V.R. & Reid, J.B. (2006). The Phoenix Principles: Leveraging Inclusion to Transform Your Company.
Harvard Business Essentials: Coaching and Mentoring-How to Develop top Talent and Achieve Stronger Performance. | |
 | | | | by Arthur Matthews | Web Video
DVD
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| | This is part two in a five part series about building a mentorship program that will help your organization successfully acclimate and acculturate new employees into your organization. This segment will define and explore the roles and expectations for both mentor and mentee. This segment ends with a discussion on understanding and embracing our differences, and how that can contribute to a stronger, more inclusive and engaged work force.
Time: 25:38
Sources:
Battley, S. Coached to Lead: How to Achieve Extraordinary Results with an Executive Coach.
Brown, V.R. & Reid, J.B. (2006). The Phoenix Principles: Leveraging Inclusion to Transform Your Company.
Harvard Business Essentials: Coaching and Mentoring-How to Develop top Talent and Achieve Stronger Performance. | |
| | | | by Adam Arroyos | Web Video
DVD
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| | This is part three in a five part series about building a mentorship program that will help your organization successfully acclimate and acculturate new employees into your organization. Everyday we communicate both verbally and non-verbally. Sometimes the non-verbals speak louder than the words that come out of our mouths. Microinequities are the small non-verbals that we are unaware of that could be communicating exactly what we don't intend. This discussion will help you to become aware of the things that you don't say that could be speaking volumes.
Time: 25:35 | |
| | | | by Adam Arroyos | Web Video
DVD
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| | This is part four in a five part series about building a mentor-ship program that will help your organization successfully acclimate and acculturate new employees into your organization. Coaching others may seem like a daunting task. It is unless you have a strategy. This video will give you exactly that, a strategy, a simple one at that. Adam Arroyos will take you through a five-step method that will help you become a successful coach or mentor.
Time: 10:45
Sources:
Battley, S. Coached to Lead: How to Achieve Extraordinary Results with an Executive Coach.
Brown, V.R. & Reid, J.B. (2006). The Phoenix Principles: Leveraging Inclusion to Transform Your Company.
Harvard Business Essentials: Coaching and Mentoring-How to Develop top Talent and Achieve Stronger Performance. | |
| | | | by Adam Arroyos | Web Video
DVD
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| | This is part five in a five part series about building a mentor-ship program that will help your organization successfully acclimate and acculturate new employees into your organization. This is where the rubber hits the road. Prepare to get down and dirty with the details of exactly how to mentor. You will learn about your "Influence of Inspiration", its value to you, the characteristics of an effective mentor and how to give effective feedback to your mentee.
Time: 32:12
Sources:
Battley, S. Coached to Lead: How to Achieve Extraordinary Results with an Executive Coach.
Brown, V.R. & Reid, J.B. (2006). The Phoenix Principles: Leveraging Inclusion to Transform Your Company.
Harvard Business Essentials: Coaching and Mentoring-How to Develop top Talent and Achieve Stronger Performance. | |
 | | | | by Cary Jehl Broussard | Article
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| | | Cary Jehl Broussard discusses the advantages of adopting a customer-focused company structure. | |
| | | | by Cary Jehl Broussard | Article
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| | | Cary Jehl Broussard is the author of From Cinderella to CEO: How to Master the 10 Lessons of Fairy Tales and Transform Your Work Life and one of the country's top experts in marketing to women and diverse populations. Volunteer Voices sat down with Broussard to find out how women across the country are balancing their personal, professional and volunteer time and to pick her brain for some tips that you can apply to your life. | |
 | | | | by Randy Ransleben | Web Video
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| | Change can be very difficult, but it is something that every organization faces from time to time. If you or your organization is facing an upcoming change then this learning element is for you. Randy Ransleben will give your real-world answers to your real-world problems that will allow you and your people to move through change successfully.
Time: 25:22
Randy Ransleben is with Ransleben Consulting Services of Houston, Texas and has been coaching business through change. For more information about Randy or to get in contact with him, go to his website www.leadershipandchange.com. | |
| | | | by Randy Ransleben | Web Video
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| | Management is a balancing act between hitting the goals put forth by your organization and keeping the people on your team happy, fulfilled and productive. At times, the needs of one side of this equation seem to be at odds with the other. Randy Ransleben will help you get a handle on managing in today's work environment. This video will help you to become a better, more rounded manager and leader in your company.
Time: 26:37
Randy Ransleben is with Ransleben Consulting Services of Houston, Texas and has been coaching business through change. For more information about Randy or to get in contact with him, go to his website www.leadershipandchange.com. | |
| | | | by Mike Thompson | Web Video
Article
DVD
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| | Do you feel pulled in three directions at once? Are you frustrated by the outcomes of your hard work? Are you trying to be all things to all people all the time? Maybe there is another way.
We all have numerous things in our lives calling for our attention. There are needs at home. There are needs at work. There are needs in the community. We are inundated with calls for our time and attention. How do we balance these cries? Is balance even possible? And if so, does striving for balance impact our effectiveness?
In this webcast, Mike Thompson, CEO of SVI, an Organizational Development company, takes a couple of minutes to have an open and frank, maybe even somewhat controversial, discussion about the myth of life balance. This webcast will help you set priorities that will help you break past common leadership to become a Champion.
Video Time: 22:13 | |
 | | | | | Like it or not, taking risks is an inevitable and inescapable part of life. This article by Bill Treasurer outlines the ways you can make risk work for you.
Bill Treasurer is the founder of Giant Leap Consulting, Inc., a courage-building company. Giant Leap’s mission is to help people and organizations be more courageous. Treasurer is also the author of Right Risk: 10 Powerful Principles for Taking Giant Leaps with Your Life. | |
| | | | by Cary Jehl Broussard | Article
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| | | The best Chief Executive Officers I’ve worked for are those who personally shared their vision informally and formally with ALL their constituencies, and did not overlook their most important audience, their employees. And by sharing their vision, I don’t mean just through a press release or email…. CEOs who personally invited and encouraged employees to think like a CEO at all levels. | |
| | | | by Mike Thompson | Web Video
DVD
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| | Purpose:
This video will facilitate building a personal mission statement and gaining alignment with an organization or employer. This video will help you find direction in your career and move beyond simply punching the clock.
Supporting Document:
There is a workbook that is provided for download upon purchase of this webcast. Please print a copy before viewing this webcast.
Description:
Charting a course is necessary to arriving at your desired destination. Just like you wouldn’t embark on an ocean voyage without first plotting a safe course to your destination, it is foolish to try and navigate your career without taking some time to find your north star.
Mike Thompson’s Discover Your Mission Vision & Values gives you the tools you need to discover what drives you, what invigorates you and how to best apply that to your career.
Whether you are a seasoned veteran brushing up your personal mission statement or a young professional just starting out, you will find solid, applicable teaching in this webcast that will bring focus and direction back to your career.
Attention Team Leaders:
Do you want to build your organization’s sense of team? Do you want your employees to have better alignment with your organization’s goals? This video and accompanying workbook will be an invaluable resource on your next team-building/planning retreat. This video will help to elevate the engagement level of your team, and start reaching your organizational goals.
This webcast is one hour and 10 minutes in length, but allot at least an afternoon if not a whole weekend to fully engage with the content. There are eight sections and assignments in this webcast.
Time: 1 Hour 10 Minutes | |
 | | | | by Dave Guerra | Online Book
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| | In this groundbreaking new book, Dave Guerra proposes a stunningly simple way through today's complex world of work, introducing us to a new management science, showing how Superperformance springs from the intersection of an organization's process and its passion. Guerra proposes a simple formula:
Process x Culture = Superperformance.
This book is about the phenomenal year-after-year success of companies who consistently apply this formula. It is about the simple rules that have enabled companies like Toyota, Southwest Airlines, Microsoft, Harley Davidson and others to achieve and sustain super results year after year. | |
 | | | | | | Lead people, manage process. This article from Corpus Optima explains the power of this simple phrase. | |
 | | | | by Joshua Freedman | Article
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| | | Why should leaders care about feelings? Daniel Goleman, author of Emotional Intelligence and the new Social Intelligence, says the latest science makes a compelling case. He discusses a new leadership imperative for optimizing human performance and the research that makes attention to feelings a bottom-line priority. | |
| | | | by Joshua Freedman | Article
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| | | Candace Pert discusses her latest book, Everything You Need to Know to Feel Go(o)d, with emotional intelligence expert Joshua Freedman, and explains how she is taking the science of feeling a step further to present "emotions as physics." | |
| | | | by Joshua Freedman | Article
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| | | Daniel Pink discusses his latest book, A Whole New Mind, with emotional intelligence expert Joshua Freedman, and identifies key skills for leaders in a changing marketplace. | |
| | | | by Joshua Freedman | Article
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| | | Popular literature frequently asserts that emotional intelligence can be increased. In contrast to fixed aspects of personality, the premise is that EQ skills can be learned. If this is true it represents tremendous opportunity for improving work, school, and life outcomes because emotional intelligence is an important predictor of key success factors. | |
| | | | by Joshua Freedman | Article
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| | | Emotions serve to focus our attention on aspects of the world that help us thrive. They provide information about our interior world and about our relationships. For this survival function to operate optimally, we are highly sensitive to emotional signals in the environment. One person’s emotions are affected by others’. This effect is called “Emotional Contagion” and provides important insight into why we must and how to manage emotions for optimal results. | |
| | | | by Joshua Freedman | Article
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| | | When the stakes are high, life and death for the people or the company, change will happen – right? Fast Company senior writer Alan Deutschman was surprised that the answer is “no.” He was attending a conference on the future of healthcare where the dean of Johns Hopkins talked about what happens to cardiac patients when they’re told to “change or die.” The incident led to an in-depth analysis of individual and organizational change with a startling conclusion: While change is possible, the usual approach doesn’t work. | |
| | | | by Shannon Chandler | DVD
Web Video
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| | In today's business world, deals are made and broken by your ability to effectively communicate. Many clients and customers make their decisions about whether or not to do business with you within the first five minutes of a meeting or phone call. Your ability to communicate effectively is a necessity in today's business climate.
In Communication Savvy, Shannon Chandler will help you and your staff become more effective in day to day business communications. Whether you are new to the corporate world or an experienced leader, everyone will find something of value in this twenty minute course.
In this web video, Shannon explores:- Using Your Voice
- Vocabulary
- Grammar
- Listening
- Conducting Effective Business Conversations
- Business Phone Call Etiquette and Strategy
- Voicemail
- Phone Etiquette
- Cell Phone Etiquette
- Email Etiquette and Management
| |
 | | | | by Dr. John Copeland | Article
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| | | What’s the good news on business? It’s ability to be both a good corporate citizen and a successful business. This brief by Dr. John Copeland provides positive insights on corporate philanthropy. Corporate giving continues to grow and communities and families see the benefit – corporations see the value. Read this brief to see how many corporations are growing their philanthropic efforts. | |
| | | | by Dr. John Copeland | Article
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| | Part 1 in a series of 2
Part 2: Corporations Pick up Attorneys’ Fees in Federal Prosecutions
Corporations have been under governmental pressure to waive attorney-client privileges. The question is whether or not this constitutional. This brief by Dr. John Copeland provides some insights into this ongoing discussion along with an update on where the law currently stands. Read this brief to learn more about the debate on attorney-client privileges for corporations and their leaders. | |
| | | | by Dr. John Copeland | Article
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| | | Who sets the ethical tone for the organization? Dr. John Copeland’s brief on setting the ethical tone presents facts and figures on how training is deployed or not deployed across organizations and within organizations. Some ethics training effectiveness results are conflicting based on an organizations interpretation of ethics training. Read this brief to gain insights on how companies are setting, or not setting, the tone for corporate ethics. | |
| | | | by Dr. John Copeland | Article
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| | | Rarely has there been a more compelling story of a distressed board than the story of Disney’s board in the 1990’s. Dr. John Copeland tells the story of how Disney’s board and shareholders got into this distressed state and how they got out of it. Read this brief to here the story of how Disney’s board played the role of “goofy”. | |
| | | | by Dr. John Copeland | Article
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| | | Ever wonder what is appropriate or inappropriate when it comes to taking personal time during and at work. With the explosion of the internet and email, personal time is redefined. Dr. John Copeland provides this brief to present some statistics and insights as it relations to employer and employee rights at the workplace regarding personal time. Read this brief to gain a deeper understanding of laws regarding personal time and how employers and employees should respond. | |
| | | | by Dr. John Copeland | Article
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| | | There is a great deal of interest in executive compensation. Dr. John Copeland provides this brief to cast light on CEO compensation models and plans. Dr. Copeland presents the many different variables that go into CEO compensation. Read this brief to understand the many variables that go into compensation plans for CEO’s. | |
| | | | by Dr. John Copeland | Article
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| | | Executive compensation has been a hot topic in recent years. So much attention has been given to his topic because of recent corporate scandals and, hence, the introduction of Sarbanes-Oxley Act. This brief, authored by Dr. John Copeland, sheds some light on the history of executive compensation and introduces some of the challenges associated with excessive compensation. Read this brief and find recent facts and figures that support a compelling opinion regarding executive compensation. | |
| | | | by Dr. John Copeland | Article
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| | | How effective is the Sarbanes-Oxley Act (SOX)? This brief presents some challenges associated with SOX – the excessive costs, excessive responsibility, its difficulty to implement and, in some cases, its ineffectiveness to solve many of the problems it was intended for. Read this brief by Dr. John Copeland to gain deeper insights into the challenges and considered changes associated with SOX. | |
| | | | by Dr. John Copeland | Article
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| | | Dr. John Copeland’s brief presents a sticky topic – the whistle-blower – right or wrong. Dr. Copeland provides some valuable insights for both organizations and employees to consider when wrongdoing is observed. These valuable insights should be considered for anyone that is faced with an ethical dilemma. Read this brief to better understand how to handle any perceived or observed wrongdoing. | |
| | | | by Dr. John Copeland | Article
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| | Part 2 in a series of 2
Part 1: Corporations Pressured to Waive Attorney-Client Privilege
In this brief, Dr. John Copeland weighs the pros and cons of the practice of corporations taking on the financial responsibility of providing legal defense to its employees. Corporations are facing increasing opposition from the Department of Justice to end this practice which is causing some chilling consequences. Read this brief to gain new insights into the ongoing debate of legal defense for corporate employees. | |
| | | | by Dr. John Copeland | Article
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| | | Ninety-five percent of U.S. corporations are closely held. The shareholders, who are often family members and friends, actively manage the companies as directors, officers and employees. This article explains the unique fiduciary duties that exist between close corporation shareholders and how those duties impact shareholder disputes. | |
| | | | by Joshua Freedman | Web Video
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| | In this first part of his seven part series, Joshua Freedman Emotional Intelligence (EQ) Expert, sets the groundwork for this day-long Emotional Intelligence Training Seminar.
Emotional Intelligence is a skill that is proven to be present in the world's most effective leaders. Emotional Intelligence helps a leader to better understand what makes his team tick. It helps a team make better decisions and become more effective.
Attention Team Leaders
Take this training course on your next team building retreat. Joshua Freedman's The EQ Leader: Emotional Intelligence at the Heart of Performance is top-notch training that will help you and your team to move to the next level.
Other videos in this series: - The EQ Leader Part 2: The Business Case for Emotional Intelligence
- The EQ Leader Part 3: Defining and Understanding Emotional Intelligence
- The EQ Leader Part 4: Video Camera Exercise
- The EQ Leader Part 5: Emotional Literacy - The Rules of Emotion
- The EQ Leader Part 6: Choose Yourself
- The EQ Leader Part 7: Give Yourself
Time: 27:00
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| | | | by Joshua Freedman | Web Video
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| | In this second part of his seven part series, Joshua Freedman Emotional Intelligence (EQ) Expert, explains the business case for Emotional Intelligence, and how it will help your team break through to higher performance.
Emotional Intelligence is a skill that is proven to be present in the world's most effective leaders. Emotional Intelligence helps a leader to better understand what makes his team tick. It helps a team make better decisions and become more effective.
Attention Team Leaders
Take this training course on your next team building retreat. Joshua Freedman's The EQ Leader: Emotional Intelligence at the Heart of Performance is top-notch training that will help you and your team to move to the next level.
Other videos in this series: - The EQ Leader Part 1: Using Emotions Effectively
- The EQ Leader Part 3: Defining and Understanding Emotional Intelligence
- The EQ Leader Part 4: Video Camera Exercise
- The EQ Leader Part 5: Emotional Literacy - The Rules of Emotion
- The EQ Leader Part 6: Choose Yourself
- The EQ Leader Part 7: Give Yourself
Time: 27:45
| |
| | | | by Joshua Freedman | Web Video
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| | In this third part of his seven part series, Joshua Freedman Emotional Intelligence (EQ) Expert, digs a little deeper to help you better understand Emotional Intelligence and why it works.
Emotional Intelligence is a skill that is proven to be present in the world's most effective leaders. Emotional Intelligence helps a leader to better understand what makes his team tick. It helps a team make better decisions and become more effective.
Attention Team Leaders
Take this training course on your next team building retreat. Joshua Freedman's The EQ Leader: Emotional Intelligence at the Heart of Performance is top-notch training that will help you and your team to move to the next level. Other videos in this series:
- The EQ Leader Part 1: Using Emotions Effectively
- The EQ Leader Part 3: Defining and Understanding Emotional Intelligence
- The EQ Leader Part 4: Video Camera Exercise
- The EQ Leader Part 5: Emotional Literacy - The Rules of Emotion
- The EQ Leader Part 6: Choose Yourself
- The EQ Leader Part 7: Give Yourself
Time: 50:35
| |
| | | | by Joshua Freedman | Web Video
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| | In this fourth part of his seven part series, Joshua Freedman Emotional Intelligence (EQ) Expert, begins the process of making the theories of Emotional Intelligence applicable. The Video Camera Exercise can help you look back at a situation and analyze it. It helps you to find better ways to handle problems and communicate more effectively with your team.
Emotional Intelligence is a skill that is proven to be present in the world's most effective leaders. Emotional Intelligence helps a leader to better understand what makes his team tick. It helps a team make better decisions and become more effective.
Attention Team Leaders
Take this training course on your next team building retreat. Joshua Freedman's The EQ Leader: Emotional Intelligence at the Heart of Performance is top-notch training that will help you and your team to move to the next level. Other videos in this series:
- The EQ Leader Part 1: Using Emotions Effectively
- The EQ Leader Part 3: Defining and Understanding Emotional Intelligence
- The EQ Leader Part 4: Video Camera Exercise
- The EQ Leader Part 5: Emotional Literacy - The Rules of Emotion
- The EQ Leader Part 6: Choose Yourself
- The EQ Leader Part 7: Give Yourself
Time: 9:23
| |
| | | | by Joshua Freedman | Web Video
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| | In this fifth part of his seven part series, Joshua Freedman Emotional Intelligence (EQ) Expert, the focus is on you. Understanding yourself and why you react the way you do to situations in the workplace is the best place to start. If you don't understand yourself, you will have a very tough time understanding others.
Emotional Intelligence is a skill that is proven to be present in the world's most effective leaders. Emotional Intelligence helps a leader to better understand what makes his team tick. It helps a team make better decisions and become more effective.
Attention Team Leaders
Take this training course on your next team building retreat. Joshua Freedman's The EQ Leader: Emotional Intelligence at the Heart of Performance is top-notch training that will help you and your team to move to the next level. Other videos in this series:
- The EQ Leader Part 1: Using Emotions Effectively
- The EQ Leader Part 3: Defining and Understanding Emotional Intelligence
- The EQ Leader Part 4: Video Camera Exercise
- The EQ Leader Part 5: Emotional Literacy - The Rules of Emotion
- The EQ Leader Part 6: Choose Yourself
- The EQ Leader Part 7: Give Yourself
Time: 42:41
| |
| | | | by Joshua Freedman | Web Video
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| | In this sixth part of his seven part series, Joshua Freedman Emotional Intelligence (EQ) Expert, will help you take what you have learned and begin to apply it in you reactions, relationships and interactions on your team.
Emotional Intelligence is a skill that is proven to be present in the world's most effective leaders. Emotional Intelligence helps a leader to better understand what makes his team tick. It helps a team make better decisions and become more effective.
Attention Team Leaders
Take this training course on your next team building retreat. Joshua Freedman's The EQ Leader: Emotional Intelligence at the Heart of Performance is top-notch training that will help you and your team to move to the next level. Other videos in this series:
- The EQ Leader Part 1: Using Emotions Effectively
- The EQ Leader Part 3: Defining and Understanding Emotional Intelligence
- The EQ Leader Part 4: Video Camera Exercise
- The EQ Leader Part 5: Emotional Literacy - The Rules of Emotion
- The EQ Leader Part 6: Choose Yourself
- The EQ Leader Part 7: Give Yourself
Time: 39:55
| |
| | | | by Joshua Freedman | Web Video
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| | In this seventh part of his seven part series, Joshua Freedman Emotional Intelligence (EQ) Expert, brings it all together. After you finish this series you will be equipped to better handle the dynamics of your team and lead more effectively.
Emotional Intelligence is a skill that is proven to be present in the world's most effective leaders. Emotional Intelligence helps a leader to better understand what makes his team tick. It helps a team make better decisions and become more effective.
Attention Team Leaders
Take this training course on your next team building retreat. Joshua Freedman's The EQ Leader: Emotional Intelligence at the Heart of Performance is top-notch training that will help you and your team to move to the next level. Other videos in this series:
- The EQ Leader Part 1: Using Emotions Effectively
- The EQ Leader Part 3: Defining and Understanding Emotional Intelligence
- The EQ Leader Part 4: Video Camera Exercise
- The EQ Leader Part 5: Emotional Literacy - The Rules of Emotion
- The EQ Leader Part 6: Choose Yourself
- The EQ Leader Part 7: Give Yourself
Time: 43:37
| |
| | | | by Mike Thompson | Web Video
DVD
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| | Mike Thompson, CEO of SVI, an organizational development company, and author of Organizational Champions: Beyond Leadership for People, Causes & Ideas addresses executives from approximately 40 retail organizations about doing business in today's business climate. In a world where there are no barriers to communication, a business has to embrace its customers in a way never seen before. Gone are the days of the "one-way message" where companies could carefully craft their message, send it to its customers and move on. Today, communication is instantaneous and ubiquitous. Companies cannot turn a deaf ear to stakeholders.
Mike Thompson explores how companies can successfully navigate this new world and even thrive.
This is the first of three segments from a recent Organizational Champions event. Be sure to also checkout segments two and three from this series.
Time: 50:41 | |
 | | | | | Andy Ruben, Vice President for Corporate Strategy and Sustainability for Wal-Mart presents how Wal-Mart Stores, inc. is embracing Green practices that favor both the environment and the bottom line. Beyond that, Ruben describes other ways that Wal-Mart is encouraging its associates to establish and embrace a sustainable way of life.
This is the second of three segments from a recent Organizational Champions event. Be sure to also checkout segments one and three from this series.
Time: 23:52 | |
 | | | | by Andy Murray | Web Video
DVD
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| | Andy Murray, CEO of Saatchi & SaatchiX, a 650-person ideas company focused on turning shoppers into buyers gives a gripping presentation on how retailers must proceed to be successful in moving into the hearts of its customers. This presentation is a must see for anyone in the retailing or service industries.
This is the last of three segments from a recent Organizational Champions event. Be sure to also checkout segments one and two from this series.
Time: 43:10 | |
 | | | | | John Roberts, president, Dedicated Contract Services division of J.B. Hunt Transport Services shared a powerful message of experiencing success and failure on his own and then discovering what it looks like to try and give it all to God.
Time: 30:09 | |
| | | | | Blair and Bruce Johanson, co-owners, Johanson Group discussed key components of gaining "R-E-S-P-E-C-T" and achieving "Balance" in your workday and your life. Breakfast attendees walked away with some great ideas to immediately implement into their workday.
Time: 31:44 | |
| | | | | Jim McCormick, Vice President, Shell Lubricants, shared a compelling message at both our Fayetteville and Rogers locations on how we must understand the power of influence in order to create and sustain a positive change in others.
Time: 34:14 | |
| | | | | Tim Broughton, V.P. and General Manager, McKee Foods, shared how God gives us the grace to forgive others and reminds us of the true cost and benefit of forgiveness everywhere, including the workplace. He challenged us to examine ourselves in our relationship with co-workers and determine to reconcile differences and break the "pay back" when we have the opportunity.
Time: 37:20 | |
| | | | | Bill Couey, V.P. Operations, DaySpring, shared a straight-shooting message on how business people become even more effective in the workplace when they are willing to acknowledge and admit their weaknesses.
Time: 34:13 | |
 | | | | by Center for Retailing Excellence – CRE | Web Video
DVD
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| | The NPD Group has been tracking the eating patterns from a sample of the American population for over 25 years. Originally concentrating on the away-from-home habits with its CREST® service, the firm began collecting in-home trends in 1980 with its National Eating Trends® service. Over the years, these two services have become some of the primary sources of information on consumer behavior in the United States.
Harry Balzer, vice president of the NPD Group and national expert on food and diet trends, has been following the eating and drinking patterns in America, which is used by food industry leaders to make smarter business decisions and gain fact-based insight. Balzer is widely known within the industry as a main source for unbiased market information.
Balzer received recognition from SELF magazine for being one of 25 people in the United States who has changed the way the nation eats, cooks and thinks about food. He appears regularly as an expert commentator on television news programs and has been extensively quoted in The Wall Street Journal, USA Today, The New York Times, Fortune, Forbes, Time, Newsweek, and a host of other business and trade publications. IN addition, Balzer speaks about the latest food-related trends in the U.S. and several food industry events, including the National Restaurant association Show, FMI, International Home and Housewares Show, and the National Retail Federation. He also speaks regularly at prominent universities including Northwestern University, Cornell University and the University of Pittsburgh.
Harry Balzer is a graduate of Duquesne University and makes his home in Barrington, Illinois.
This is video from the 7th Annual Emerging Trends in Retailing Conference sponsored by the Sam M. Walton College of Business’ Center for Retailing Excellence ( CRE ) at the University of Arkansas. This was a one day conference that took place in the John Q Hammons Convention Center in Rogers, Arkansas on October 11, 2007. The theme of the conference was Sustainability in Retail. A portion of proceeds from this content will go to support the Center for Retailing Excellence at the University of Arkansas.
Time: 49:10 | |
 | | | | by Center for Retailing Excellence – CRE | DVD
Web Video
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| | Jib Ellison assists senior leadership in creating new, innovative, wealth-creating strategies. Through an unprecedented angle of attack, he helps clients create visions that have the power to transform markets. He helps CEOs understand sustainability as a business proposition, align behind a business plan and commit to the actions necessary to capture content experts and organizations to deliver the best solutions to his clients.
Ellison’s work includes designing and overseeing organization-wide transformation processes for Fortune 50 companies, building high-performance leadership teams, improving cross-functional teamwork, strengthening corporate culture to deliver results and one-on-one coaching for CEOs.
Recent clients include Wal-Mart, Kleiner Perkins, Environmental Defense, Conservation International, Vodafone, McKesson, Gap, Inc., The Home Depot, Nokia, YMCA and Barclays Global Investors.
A class V river guide, Ellison has led white-water expeditions on five continents.
This is video from the 7th Annual Emerging Trends in Retailing Conference sponsored by the Sam M. Walton College of Business’ Center for Retailing Excellence ( CRE ) at the University of Arkansas. This was a one day conference that took place in the John Q Hammons Convention Center in Rogers, Arkansas on October 11, 2007. The theme of the conference was Sustainability in Retail. A portion of proceeds from this content will go to support the Center for Retailing Excellence at the University of Arkansas.
Time: 11:45 | |
 | | | | by Center for Retailing Excellence – CRE | Web Video
DVD
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| | Adam Werbach is highly regarded as one of the world’s experts in sustainability. At age 23, Werbach was elected as the youngest president ever of the Sierra Club, the oldest and largest environmental organization in the United States. Under his leadership, the Sierra Club helped create the largest new national park in the country and protect over 3 million acres of public land. Werbach left the Sierra Club and founded Act Now in 1998 to engage the corporate and media world in sustainability. Act Now currently provides sustainability consulting to a range of companies including Wal-Mart, Procter & Gamble, Nature Valley and Sony BMG.
By 2004, Werbach had become critical of the pace of change of the environmental movement and delivered the controversial speech “Is Environmentalism Dead?” Werbach is a highly sought-after speaker and writer who has appeared on TV shows such as The O’Reilly Factor, Charlie Rose, and Politically Incorrect with Bill Maher. He is a contributing editor to In These Times magazine and author of Act Now, Apologize Later, published by Harper Collins in 1997. Werbach currently serves on the six-member board of directors of Greenpeace International.
This is video from the 7th Annual Emerging Trends in Retailing Conference sponsored by the Sam M. Walton College of Business’ Center for Retailing Excellence ( CRE ) at the University of Arkansas. This was a one day conference that took place in the John Q Hammons Convention Center in Rogers, Arkansas on October 11, 2007. The theme of the conference was Sustainability in Retail. A portion of proceeds from this content will go to support the Center for Retailing Excellence at the University of Arkansas.
Time: 15:05 | |
 | | | | by Center for Retailing Excellence – CRE | DVD
Web Video
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| | Adam Werbach, Jib Ellison, and Jonathan Johnson answer questions about the impact of sustainability on the retail industry. The moderator of this segment is Andy Murray, the CEO of Saatchi & SaatchiX.
This is video from the 7th Annual Emerging Trends in Retailing Conference sponsored by the Sam M. Walton College of Business’ Center for Retailing Excellence ( CRE ) at the University of Arkansas. This was a one day conference that took place in the John Q Hammons Convention Center in Rogers, Arkansas on October 11, 2007. The theme of the conference was Sustainability in Retail. A portion of proceeds from this content will go to support the Center for Retailing Excellence at the University of Arkansas.
Time: 13:57 | |
 | | | | by Center for Retailing Excellence – CRE | Web Video
DVD
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| | Deloitte Consulting explores sustainability and its effects on the business and retailing world.
This is video from the 7th Annual Emerging Trends in Retailing Conference sponsored by the Sam M. Walton College of Business’ Center for Retailing Excellence ( CRE ) at the University of Arkansas. This was a one day conference that took place in the John Q Hammons Convention Center in Rogers, Arkansas on October 11, 2007. The theme of the conference was Sustainability in Retail. A portion of proceeds from this content will go to support the Center for Retailing Excellence at the University of Arkansas.
Time: 32:49 | |
 | | | | by Center for Retailing Excellence – CRE | DVD
Web Video
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| | Kevin Roberts is the New York-based CEO Worldwide of ideas company Saatchi & Saatchi, part of Publicis Groupe, the world’s fourth-largest communications group. Before joining Saatchi & Saatchi in 1997, Roberts held leadership positions globally with premier brands including Gillette, Pepsi and Procter & Gamble. Under Roberts’ leadership, Saatchi & Saatchi has grown revenue year by year and achieved record creative awards. Clients include Procter & Gamble, Toyota, Lexus, General Mills, Visa International, Ameriprise, JCPenney, Wendy’s and Novartis.
Renowned for his vision and acumen, Roberts’ pursuits span business, sports, art, mentoring and education. He is the author of three Saatchi & Saatchi books (Lovemarks: The Future Beyond Brands, The Lovemarks Effect: Winning in the Consumer Revolution, and Sisomo: The Future on Screen) and is co-author of Peak Performance – Business Lessons from the World’s Top Sports Organizations. The iconic All Black rugby team is a favorite Lovemark and Roberts is a former director of the New Zealand Rugby Football Union and current chairman of the USA Rugby board of directors.
Roberts is the inaugural CEO in Residence at Cambridge University’s Judge Business School in the U.K. and professor of Sustainable Enterprise at the University of Waikato Management School in New Zealand. Roberts’ leadership appointments range from membership of the Publicis Groupe Management Board and business ambassador for the New Zealand United States Council, trustee of the Turn Your Life Around Trust, an Auckland charity that mentors at-risk teenagers.
This is video from the 7th Annual Emerging Trends in Retailing Conference sponsored by the Sam M. Walton College of Business’ Center for Retailing Excellence ( CRE ) at the University of Arkansas. This was a one day conference that took place in the John Q Hammons Convention Center in Rogers, Arkansas on October 11, 2007. The theme of the conference was Sustainability in Retail. A portion of proceeds from this content will go to support the Center for Retailing Excellence at the University of Arkansas.
Time: 47:36 | |
| | | | | John Aden is the Senior Vice President of International Operations at Wal-Mart Stores.
John shares his talk "From Marketplace to Mission Place" and how to Bridge the gap between Faith and Work. | |
| | | | | John Aden is the Senior Vice President of International Operations at Wal-Mart Stores.
John shares his talk "Trusting God Beyond Reason at Work" and how to bridge the gap between Faith and Work. | |
| | | | | | Mike Thompson, CEO of the organizational development company SVI, shares his story of learning how to abide in God at work and at home. | |
 | | | | by Cary Cavitt | Online Book
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| | Cary Cavitt's first book, Service Starts with a Smile explores 69 reasons why customers return. Each reason explains clearly the mind of the customer and their perception of your service. The whole goal of providing outstanding service is simply to understand the need of the customer and exceed this expectation.
Cary also believes that customers choose not to return because they have not had their first need met which is simply to feel welcomed. This decision can be made within the first five minutes of actual contact with an organization.
Service Starts with a Smile is great for those who want to improve on gaining repeat customers who will go out and tell their friends about the great service that you provide!
You can learn more about Cary at his web site www.carycavittconsulting.com. | |
 | | | | by Cary Cavitt | Online Book
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| | Customer Service Superstars focuses primarily on the "big six attitudes" that every customer service superstar consistently shows to his or her customers. Cary believes that outstanding service can only be produced when these six attitudes are present.
Cary explores the following six attitudes and how they make all the difference in providing excellent service: Friendliness, Enthusiasm, Caring, Respect, Encouraging and Thankfulness.
When these six attitudes are consistently present in your team, customers will soon take notice and eventually be your best advertisers in bringing new customers to your organization!
It's a great read if you are looking to make positive changes.
You can learn more about Cary on his web site www.carycavittconsulting.com. | |
 | | | | by Christi Youd - Organize Enterprise | Online Book
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| | Discover the secrets of office organizing! Need help getting your office streamlined for greater productivity? This book will help you achieve it. You’ll discover how reducing your office mess reduces your stress levels. What it takes to improve the flow of work that comes across your desk. The best way to deal with interruptions. How you can set up work regions to accomplish your overall work objectives. The cure for all that paperwork. How to make it easier to find all the things you need in your office area.
Length: 222 pages | |
 | | | | by Bruce Honig, Honig IdeaGuides | Online Book
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| | | This book is filled with tools that are recipes for solving most any problem. Treat this book like most any recipe book when creating a meal. In using a recipe book you pick and choose whichever recipes would suit your needs. Much in the same way, pick and choose the “recipes” in this book that are appropriate for the problem. It is best to ensure that your “meal” is complete. When picking “recipes” make sure you pick at least one from each problem solving step to make it complete: • Targeting • Idea Generating • Decision Making • Implementing All of these “recipes” can be used in a group and an individual can use most. | |
| | | | by Bruce Honig, Honig IdeaGuides | Online Book
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| | | This workbook is an excellent guide and resource for making your meetings more productive and engaging. It provides detailed descriptions of meeting concepts and tools/techniques. It is organized into 3 areas: Concepts: All of the basic concepts for running effective meetings. It includes: keys to effective meetings, the meeting process, room-set-up, meeting roles, dealing with difficult situations, problem solving process, facilitating, 14 keys to collaborative teams and more. Tools: tools for running meetings - includes templates for agendas and action planning, warm ups, idea generation processes, decision making processes, and ways to evaluate the meeting. Recording: principles for recording ideas and meeting content. | |
| | | | by Bruce Honig, Honig IdeaGuides | Online Book
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| | | This handbook provides the concepts and simple, easy-to-use tools and exercises for cultivating creativity and innovation in you as well as for others. It is divided into 4 sections that correspond to the four key methods of developing creativity and innovation (focus on these four methods and your creativity and innovation will bloom): Blocks and Barriers, Exercise and Practice, Tools and Techniques, and Awareness and Education. | |
| | | | by Bruce Honig, Honig IdeaGuides | Online Book
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| | | Full of easy-to-use project management tools that will enable the reader to complete their projects on time, within budget and with desired results. It is divided into 5 sections: Introduction, Definition, Planning, Implementing and Other. | |
| | | | | | Stan Tyra is the Senior Vice President of Sales at Blueberry Hill Foods. Stan shares his talk Descending into Greatness and how to bridge the gap between faith and Work. | |
 | | | | by ContextThinking.com | Online Book
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| | | Master recruiting and get top quality people and results. Learn a hush-hush Psychological tactic leading recruiters use to find and get the best. These simple tactics work for Anyone, anywhere. | |
| | | | by ContextThinking.com | Online Book
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| | | Learn how to use cutting-edge integrated critical active thinking (iCAT) skills that will help to mature and unify your thinking ability. | |
| | | | by ContextThinking.com | Online Book
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| | | Develop your critical thinking in 1 day in your home, office, or on the move. Use universal instellectual standards to check the quality of your thinking and reasoning about an issue or problem. | |
 | | | | by Ray Piper PMP MCMI | Online Book
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| | One of the key success factors for executing projects is the consistent application of a disciplined methodology through the complete life cycle of each project. Consistent application leads to continuous improvement. Based on proven enterprise best practices this book takes you through the life cycle, phase by phase, while highlighting major steps within each phase. You can literally use this book as a map while executing your next project.- Introduction
- Initiation
- Planning
- Implementation
- Closure
194 Pages | |
| | | | by Ray Piper PMP MCMI | Online Book
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| | Whether you are making that vital presentation at work or you are training some of your colleagues in the office, you have to Stand Out. If you are training or speaking to the general public, you must Stand Out or stand down. We tend to have low tolerance for poor or poorly prepared speakers in our fast paced environment so you may not get a second chance. Learn how you can Stand Out and climb to success by following some of these vital tips.- Introduction
- Communication first and foremost
- The importance of planning
- The power of preparation
- Dynamic slides
- Marketing handouts
- Prepare your location and yourself
- Now you are out standing
- Wrap up
- You want to be a professional speaker
- Training and workshops
- Ethics
- Conclusion
118 Pages | |
 | | | | by Richard L. Routh | Online Book
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| | | This online book teaches senior business managers how to function and thrive at the executive leadership level through a thorough and constructive understanding of how positive corporate politics should be managed. It is a good tutorial for those who wish to become C-Level executives and a great "How-to" book on how to effectively "manage up" into the corporate executive ranks. Many view corporate politics from the dark-side. This book shows the way to develop a practical, workable, corporate political philosophy that is both refreshingly positive and powerful in its effectiveness. You will learn how to increase your self-respect and the respect of others as you become a skilled corporate executive team-player and effective political artisan. This “how-to” book gives you a practical roadmap to becoming a master at corporate politics. | |
 | | | | | | This article goes through 10 reasons why teamwork is unnatural and specific actions leaders can take to foster teamwork. It allows for a great discussion with your team. | |
| | | | | | Learn how leaders and people take a short-cut to size up someone and how it may not be accurate or beneficial. What are actions that you can take to get better assessments of people or present more views of yourself to others. | |
| | | | | | Gives leaders a comprehensive method for hiring stars based on Emotional Intelligence. It includes behavioral questions that tie into each of the EI competency. There is a scorecard to determine what you are looking for in a candidate and also for rating them after the interviews. So the questions to the interviewers are more targeted, than just “what did you think about him or her.” | |
 | | | | by Markell R. Steele, Futures in Motion, Inc. | Online Book
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| | A 64 page, self-paced career guide that describes how people attain careers that make them happy. The career guide will help you gain insight into what will make you truly happy in a career and introduce you to career planning strategies, exercises and job search resources that will increase their chances for connecting with a meaningful career. After reading the career guide and working through the exercises, you will understand yourself better and feel more confident about pursuing your career aspirations. You will also know where to get good career information and how to plan for a successful career transition.
Length: 64 Pages | |
 | | | | | If you asked ten people how humans communicate, most of those folks would say they communicate through words. A smaller set of people would say they communicate through body language. They would all be partly correct. In this session, we will examine the power of words and their impact on our lives.
Time: 5:20 | |
 | | | | by Bill Thomas | Online Book
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| | Explains how leadership roles and styles can generate, exchange or amplify the energies of employees and improve the quality of your human capital assets. Helps leaders inspire, coach and cultivate the potential of their organization's human resources and talent pool. You will learn three better ways to lead people: 1) how simple but effective leadership skills can solve most problem situations, 2) using key objectives or goals of leadership training courses and executive development programs to elevate your daily performance; 3) how to apply strategic leadership behaviors to empower, engage and encourage higher levels of employee commitment and increase supervisory or management excellence.
Length: 28 Pages | |
| | | | by Bill Thomas | Online Book
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| | Describes leadership strategies, techniques and processes for generating creative solutions to challenging problems, discovering new and realistic ideas and strengthening the confidence of both right-brain and left-brain people. Executives, managers, supervisors and team leaders can use these methods and principles to coach, facilitate and effectively train or educate their employees and superiors in the idea-generation, problem solving or opportunity discovery process.
Length: 14 Pages | |
| | | | by Bill Thomas | Online Book
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| | Provides leaders with methods, processes and strategies for critically thinking about, evaluating and planning actions they need to help develop their understanding of people, information and their operational realities. Emphasizes the cognitive, evaluation and innovative aspects of leadership behavior and tasks. It explains the essential activities, attitudes and attributes leaders must master to become innovative, facilitative, productive agents, managers and champions of change.
Length: 22 Pages | |
| | | | by Bill Thomas | Online Book
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| | Explores the 'inner-game' and the universal practices of personal, professional and organizational leadership. Examines the foundation of strength great leaders stand on, including personal values, curiosity, positive mental attitudes, commitment and more. In depth descriptions of 35 keys of leadership power, 21 ways to increase your leadership effectiveness, 7 elements of vivid visions, developing strategic plans and leadership agendas, the source of wisdom and native emotional intelligence, managing knowledge or service workers, the discipline of leadership strategy, quality improvement strategies, enriching human capital, leadership behaviors, styles and roles. Diagrams include the core components of human capital, a cognitive map of organizational leadership as well as an action-based research learning model.
Length: 217 Pages | |
 | | | | by James H. Saylor | Online Book
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| | This is a self guided workbook for any organization, group, team, or committee seeking to create a common focus. This book provides guidance for performing strategic planning, creating a vision, developing a mission, determining organizational values and setting goals. Specifically, creating a common focus considerations include:- Focus on the future with a vision
- Orient everyone toward a common mission
- Communicate principles with a value statement
- Use a strategic planning process
- Seek action
This VICTORY Guide provides:- 9 essentials for creating a common focus
- 4 key processes for effective strategic planning
- 6 step worksheet for creating a vision
- 7 step worksheet for developing a mission
- 6 step worksheet for determining organizational values
- 5 step worksheet for setting goals
- and more!
Length: 102 Pages | |
| | | | by James H. Saylor | Online Book
|
| | This Handbook provides guidelines for any organization seeking to achieve excellence through continuous improvement. Specifically, this VICTORY Guide provides step-by-step methods for:- Establishing an excellence policy
- Xpecting continuous improvement by instituting a system
- Creating a process orientation
- Establishing an improvement methodology
- Learning improvement tools
In addition, this book provides an outline of basic continuous improvement tools with examples and templates. You can get started on getting rapid results with the continuous improvement cycle, the improvement methodology and guidance on when and how to use tools.
Finally, we have provided MANAGING FOR VICTORY acrostics for continuous improvement to make it easy to implement and learn the continuous improvement system.
Length: 175 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO USE CONSENSUS DECISION MAKING
This is a self guided basic business workbook for any team, group, and committee seeking to use consensus decision making. Specifically, using consensus decision making requires:- Communicating
- Opening team members minds to new ideas
- Nurturing ideas of all team members
- Sharing information
- Encouraging everyone's participation
- Nurturing active discussion; don't vote
- Supporting ideas that are best for everyone
- Understanding that differences are strength
- Seeking win/win solutions
This VICTORY Guide provides:- 9 reasons to use consensus decision making
- 4 critical times to use consensus for a decision
- 3 other methods for decision making
- 12 step process to reach a decision by consensus
- step-by-step worksheet to guide consensus decision making
- and much more!
Length: 12 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN WHAT IT TAKES TO BECOME A PROGRESSIVE LEADER
This is an introduction to being a progressive leader. Specifically, progressive leaders:Lead by exampleEstablish a common purposeAct to develop a superior organizationDrive excellenceEnhance othersReinforce progressThis VICTORY Guide provides:- definition of progressive leadership
- why progressive leadership
- 6 key elements for progressive leaders
- 6 fundamental questions leaders must ask everyday
- 7 guidelines to lead by example
- 8 considerations to develop a superior organization
- 7 actions to drive excellence
- 7 methods to enhance others
- 7 guidelines to reinforce progress
- 6 step action process to become a progressive leader
- a progressive leader assessment
- and much more!
Length: 27 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO CONDUCT EFFECTIVE MEETINGS
This is a self guided basic business workbook for any team, group, and committee seeking to conduct effective meetings. Specifically, conducting effective meetings requires:- Making a focus statement
- Ensuring that team meeting roles are assigned and understood
- Ensuring that the team uses an agenda
- Taking time to prepare, participate and perform
This VICTORY Guide provides:- 4 essentials for effective meetings
- 4 steps to construct a code of conduct
- 7 issues to consider for code of conduct
- 5 imperatives for focus statement
- 6 guidelines for agenda
- 6 actions before the meeting
- 6 considerations during the meeting
- 5 actions after the meeting
- 8 elements for meeting critique
- and much more!
Length: 26 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN THE MANAGEMENT SYSTEM TO ACHIEVE SUCCESS FOR ANY ORGANIZATION
This is an overview of the MANAGING FOR VICTORY System. The system includes practical, proven processes in a simple to understand acrostics based format to dramatically innovate your organization’s management system.
MANAGING FOR VICTORY shows you how:- Visioning creates a common focus
- Involving everyone establishes a superior organization
- Continuously improving achieves excellence
- Training, educating, coaching, facilitating, mentoring develops a learning culture
- Owning the work process fosters empowerment
- Recognizing and rewarding builds high performance
- Yearning for victory ensures success
This VICTORY Guide provides:- 3 major reasons for using MANAGING FOR VICTORY System
- 7 benefit of the SYSTEM
- 10 essential beliefs of the philosophy
- 5 critical element of the foundation
- 9 requirements of the VICTORY framework
- 8 considerations for using customers to drive VICTORY
- 5 actions to create a common focus
- 7 elements to establish a superior organization
- 5 specific methods to achieve excellence
- 5 steps to develop a learning culture
- 3 guidelines to foster empowerment
- 7 critical actions to build high performance
- 7 elements to ensure success
- 6 characteristics of progressive leaders
- and more!
Length: 108 Pages | |
| | | | by James H. Saylor | Article
|
| | LEARN HOW TO BECOME A SUPERIOR WORKER
This is a basic business guide for anyone wanting to become a superior worker. Becoming a superior worker requires a PERSONAL outlook. YOU must plan. YOU must establish learning objectives and goals. YOU must recognize priorities. YOU must share your plan with others. You must obtain support. YOU must normalize successful actions. You must always keep focus on superior performance. YOU must list progress.
In order for learning to be effective, it is important to make learning personal. The following is an action process for personal learning for becoming a superior worker:- Plan learning
- Establish learning goals
- Recognize priorities
- Share plan with others
- Obtain support
- Normalize successful actions
- Always focus on superior performance
- List progress
Legnth: 15 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN WHAT IT TAKES TO GET AND KEEP CUSTOMERS
Customers must drive the organization. This is book provides guidelines for using customers to drive the organization to VICTORY. The volume will help you win customers. This book provides guidance for getting and keeping customers. Specifically, winning customers considerations include:- Can make or break organization
- Unique needs and expectations
- Set total customer satisfaction targets
- Treat customers as special
- Orient everyone in the organization with a customer focus
- Make getting and keeping customers the goal
- Engage the “voice” of the customer in product/service design
- Relate to customers as long-term partners
This VICTORY Guide provides:- 8 essential customer considerations
- 6 reasons customers can make or break an organization
- 6 key steps to understand customer unique needs and expectations
- 12 important customer satisfaction factors
- 7 ways to treat your customer as special
- 3 methods to orient everyone with a customer focus
- 5 essentials of getting customers
- 5 step process for learning from your customer
- 5 step process for negotiating with your customer
- 4 essentials of customer care
- 7 considerations to respect customers
- 6 step process to engage the customer
- 5 essential to relate to customers as long-term partners
- 6 step worksheet for winning customers
- and more!
Length: 36 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO INVOLVE EVERYONE TO ESTABLISH A WINNING ORGANIZATION
This is a practical guide for any organization seeking to create a participative organization structure. This book provides guidance for involving everyone in the organization. It shows how to synergize individual and team performance. The book explains the benefits and types of teams. Also, it details how to make teams work. Specifically, involving everyone to establish a winning organization includes:- Including everyone
- Nurturing a team-based organizational structure
- Visualizing synergy as the target
- Opening and sharing information
- Launching teams throughout the organization
- Verifying teamwork regularly
- Energizing the organization/team constantly
This VICTORY Guide provides:- 7 essentials for involving everyone
- 4 keys for a team based organization structure
- 8 benefits of teams
- 6 considerations for emphasizing the value of people
- 10 actions to foster individual contributions
- 8 actions to make teams work
- 3 keys to target synergy
- 2 methods to open and share information
- 6 step process to launch teams
- 8 guidelines to energize teams
- and more!
Length: 44 Pages | |
| | | | | | We are creators. We create our lives moment by moment. Often we never stop and examine how and what we think. This session causes us to pause and think about the choices we make. | |
| | | | | | Why is it difficult for people to change? Well in this session we will look at the risk and rewards of change throught Plato's Allegory of the cave. | |
| | | | | | You become what you think about. We need to think of self-esteem in a new and different way, this session does just that. | |
| | | | | | What I don't know might hel me. Often we are caught in the ruts of tradition. This session helps you examine how to move through the unknown and master it. | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO BUILD TEAMWORK
This is a self guided basic business workbook for any team, group, and committee seeking to build teamwork. Specifically, building teamwork involves:- Trust
- Effective communication, especially listening
- Attitude positive "can do"
- Motivation to perform and improve
- We mentality
- Ownership of process with pride in accomplishment
- Respect and consideration of others
- Keeping focus
This VICTORY workbook provides:- 8 essential for teamwork
- 8 benefits of teams
- 4 stages of team dynamics
- 4 phase team development process
- step-by-step worksheet to build teamwork
- and much more!
Length: 18 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO FORM A TEAM
This is a self guided basic business workbook for any team, group, and committee seeking to form a team. Specifically, forming a team involves:- Focus on a shared purpose.
- Orient the team to each other and the team process.
- Recognize the expected outcomes.
- Model a common process or methodology.
This VICTORY workbook provides:- 9 situations when a team is appropriate
- 4 situations when a team is not appropriate
- 3 step to prepare to form a team
- criteria to select team leader and members
- a team “kick-off’ meeting checklist
- 12 step process to form a team
- step-by-step worksheet to form a team
- and much more!
Length: 26 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO FOSTER OWNERSHIP OF WORK PROCESS
This is a practical guide for any organization seeking to foster ownership of work processes. This book provides leaders or managers specific guidelines to:- Organize for ownership
- Walk the walk of empowerment
- Nurture pride
This VICTORY Guide provides:- 3 key elements to foster ownership of work processes
- 7 activities to organize for ownership
- 5 reasons to organize for ownership
- 5 essentials to walk the walk of empowerment
- 5 actions to nurture pride
- 5 step to provide an excellence organizational environment
- 4 considerations to reinforce the value of individual contributions
- 6 requirements for investing in people
- 7 actions to display progress
- 6 steps to establish pride communication system
- action process to measure your commitment to work
- and more!
Length: 23 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO ENSURE SUCCESS IN ANY ORGANIZATION
This is a practical guide for any organization seeking to ensure success. This book provides leaders or managers specific guidelines to:- Support change
- Use passion
- Choose to deal with difficult issues
- Create progressive thinking
- Encourage calculated risk
- Study and learn from success and failure
- Seek optimum technology
This VICTORY Guide provides:- 7 key elements to ensure success
- 6 processes to support change
- 7 essentials to use passion
- 4 steps to deal with difficult issues
- 5 activities to create progressive thinking
- 4 step process for taking calculated risk
- 4 methods to study and learn from success and failure
- 10 considerations to seek optimum technology
- 7 step action process to produce success practices
- and more!
Length: 48 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO RECOGNIZE AND REWARD TO BUILD HIGH PERFORMANCE
This is a practical guide for any organization seeking to build a high performing organization using recognition and rewards. Specifically, recognizing and rewarding to build high performance includes:- Satisfy people with the organizational environment
- Act to create a recognition system
- Take time for praise
- Institutionalize celebrations
- Systematize rewards
- Foster rewards for teams
- Yield high performance
This VICTORY Guide provides:- 7 essentials for recognizing and rewarding to build high performance
- 5 keys to satisfy people with organizational environment
- 9 actions to create a recognition system
- 6 step process for giving praise
- 7 considerations to institutionalize celebrations
- 7 actions to systemize rewards
- 4 essentials to foster rewards for teams
- 5 requirements to yield high performance
- 7 step action process to optimize individual in organization
- and more!
Length: 37 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO DEVELOP A LEARNING CULTURE
This is a practical guide for any organization seeking to develop a learning culture. Specifically, developing a learning culture involves:- Launch the learning organization
- Establish a learning system
- Allow self-development
- Record development activities
- Name learning achievements
This VICTORY Guide provides:- 5 processes to develop a learning culture
- 9 steps to launch the learning organization
- 6 actions to establish a learning system
- 8 essentials to allow self development
- 6 activities to record development
- 4 methods to name learning achievements
- 7 step action process to develop individual competencies
- and more!
Length: 32 Pages | |
| | | | by James H. Saylor | Online Book
|
| | LEARN HOW TO ACHIEVE SUCCESS FOR ANY ORGANIZATION
Whatever you need for success in today’s and tomorrow’s organizations MANAGING FOR VICTORYTM will help you achieve it. This bountiful volume of resources provides practical processes in a simple to understand acrostics based format to dramatically innovate your organization’s management system while creating your personal success system.
MANAGING FOR VICTORY shows you how:- Visioning creates a common focus
- Involving everyone establishes a superior organization
- Continuously improving achieves excellence
- Training, educating, coaching, facilitating, mentoring develops a learning culture
- Owning the work process fosters empowerment
- Recognizing and rewarding builds high performance
- Yearning for victory ensures success
This book is a must have for every person striving for success from frontline associates, first-time supervisors, seasoned managers, senior executives and top-leaders. This management system is for LEADERs that are interested in creating progressive long-term success in your organization, you will find in this book important new leadership and management guidelines, helpful techniques for achieving excellence, tools for success and much more!
Length: 378 Pages | |
| | | | by James H. Saylor | Article
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| | LEARN HOW TO MANAGE TEAM CONFLICT
This is a self guided basic business workbook for any team, group, and committee seeking to manage team conflict. Specifically, managing team conflict involves:- Make the most of individual differences
- Act to discourage groupthink
- Nurture “positive” conflict
- Act to control conflict
- Get the team to acknowledge conflict
- Encourage open and honest discussion of conflict
This VICTORY Guide provides:- 8 major symptoms of conflict
- 8 differences that can be an advantage to the team
- 9 ways conflict can be positive
- 5 methods to overcome groupthink
- 7 steps to control conflict
- 7 keys to managing conflict
- 6 step process to manage conflict
- step-by-step worksheet to manage conflict
- and much more!
Length: 16 Pages | |
 | | | | by Freeway Guides | Web Audio
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| | Do you wish you had more energy? Are you carrying a few extra pounds? Are you curious about how food really affects you? If you answered yes to any of these questions then this Freeway Guide is for you! You are what you eat after all, and in today’s busy world too many people are making the wrong food choices leading to obesity, lack of energy and a wide variety of health problems. This dynamic and eye-opening audio program will quickly give you the knowledge and tools to start eating right so you can take control of your health, your body and your life.
This powerful 80 minute program will:- Reveal how you can have more energy just by eating right.
- Teach you how to make smart food choices so you lose weight.
- Teach you all about how food impacts your body.
- Expose dangerous food myths that you have been taught.
- Arm you with easy tips on how to eat healthy on the go.
About Your Instructor
In mid-life, Penny Steward reached her sickest and fattest. Instead of letting her physical problems take over her life she got her BS and MS in Natural Health and learned how to reverse her all of her symptoms and lose weight permanently without drugs or surgery. Known as "The Human Energy Specialist", Penny’s passion is to help as many people as she can have more energy, less fat, and no disease so they can feel better, look better, and spend their time and money on something besides disease! She has authored “The Wellness Path and Wellness Wisdoms”, and travels the country speaking with employee groups, organization members, and university audiences. | |
| | | | by Freeway Guides | Web Audio
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| | If you want to get more out of life both personally as well as professionally then this Freeway Guide is a must have! Networking is something we all know we should do, but for many people it causes discomfort and stress. This dynamic audio program takes the pain out of networking and it will improve your relationship skills leading to an increase in your career & life success. In just minutes, you will learn powerful techniques and easy to apply tips that will give you the knowledge and confidence to build a network that drives results.
This powerful 80 minute program will: - Teach you the networking “Mindset” to improve your confidence when networking.
- Reveal proven strategies on how to build the quantity and quality of your network.
- Show you how to increase and leverage “Relationship Currency” to get more out of life.
- Help you create and implement a networking plan to get the things you want. Increase your circle of influence and power by maximizing your relationships.
- Increase your circle of influence and power by maximizing your relationships.
About Your Instructor
David Nour is one of the world’s foremost thought leaders on the quantifiable value of business relationships. He is the Founder & Managing Partner of the The Nour Group, Inc. & Relationship Economics. David has an MBA, is an author, a senior management advisor and a featured speaker with Fortune 500 companies, associations and academic forums, where he shares his knowledge in the art and science of relationships. In 2005 he was named to Georgia Trend’s "40 Under 40", Atlanta Business Chronicle’s "Up and Coming" and "Who’s Who in Atlanta" Technology Awards. He has been featured in a variety of publications, including The Wall Street Journal and The New York Times.
For more information about David check out www.relationshipeconomics.net.
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| | | | by Freeway Guides | Web Audio
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| | Do you, like most people, hate the idea of public speaking? Would you like to be more confident when you speak? Well now you can! In just minutes this dynamic and fun audio course will fuel your confidence and arm you with proven techniques to drive more effective speeches and presentations. This program is perfect for managers, sales professionals, students and anyone who wants speak more confidently and get more out of life.
This powerful 80 minute program will: - Remove the fear of speaking by teaching the S.T.A.Y. Model™.
- Build your confidence with practical and easy tips and techniques.
- Show you the simple way to get ready for and nail any presentation.
- Reveal body-language secrets you can use to influence people.
- Conquer your insecurities about speaking to groups of any size.
About Your Instructor
Susan Leahy is the co-founder of The Freeway Guides. She has been a professional speaker and facilitator or over a decade working with Fortune 500 companies, colleges, universities and professional organizations all across North America. Susan is passionate about what she does and her personal mission is to help you Drive the Power of Your Voice: In All of Life’s Situations™.
For more information about Susan check out www.susanleahy.com.
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| | | | by Freeway Guides | Web Audio
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| | Wish you knew more about wine so you could buy and order with confidence? Want to be able to participate in discussions about wine with friends or colleagues? This dynamic and entertaining audio program was especially created to give you the essential wine knowledge you need to feel comfortable in any situation and to enhance your everyday enjoyment of wine. Full of practical knowledge and easy tips, The Freeway Guide to Wine Appreciation is the fun and easy way to master the principles of wine enjoyment.
This powerful 80 minute program will: - Teach you how to buy and order wine with confidence
- Explain all the wine terminology you will need for any situation
- Educate you about the different wine regions of the world
- Make you more comfortable with wine in social situations
- Show you how to enjoy wine more
About Your Instructor
Robin Stark, President of Starkland Cellars, is one of the country’s leading wine educators, leading wine tastings and seminars for hundreds of groups and organizations. Robin provides wine collection consulting for numerous wine collectors and restaurants, and since 1999 has organized bike tours through the major wine regions of the World. Robin is also a regular contributor to numerous online wine sites.
For more information about Robin check out www.freewayguides.com.
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| | | | by Freeway Guides | Web Audio
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| | The world today is a different place and your retirement doesn’t have to look like your parents’ did. In this dynamic and entertaining audio program, transformational expert Jim Selman shows you how to create and implement a vision to make sure your retirement is the next great stage in your life. Full of powerful insights and practical tools, this program is a must have for anyone who wants to get the most out of retirement.
This powerful 80 minute program will: - Take the worry out of retirement by putting you in control of your future.
- Help you overcome the unexpected roadblocks that pop-up in retirement.
- Show you how to stay vital and involved as you retire.
- Arm you with a plan that will keep you moving forward.
About Your Instructor
Jim Selman is an exceptional leader, coach & inspirational speaker. A recognized leader and authority in the field of personal transformation and culture change, he has worked with Fortune 500 companies, organizations and governments throughout North and South America for more then 30 years. Jim’s articles, papers & practical work have helped thousands of people to reinvent their futures. His compassionate understanding of life’s challenges has empowered individuals to re-orient themselves and navigate a course to living satisfying, purposeful lives both before and after retirement.
For more information about Jim check out www.sereneambition.com.
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| | | | by Freeway Guides | Web Audio
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| | Are you or someone you know getting married? Well then do yourselves a favor and grab this must-have audio program that will make the wedding planning process more memorable, exhilarating and fun. Join Randie Pellegrini, event planner to the stars, as she shares her secrets on how to make your wedding a totally unique, stand-out experience that you and your fiancé will never forget.
This powerful 80 minute program will: - Guide you along a wedding plan that really works.
- Reveal secrets to make your wedding totally unique and totally “you”.
- Share practical tips on choosing and working with the right vendors.
- Show you creative ways to save money. Help you deal with all the stresses and anxieties that will come up.
About Your Instructor
Randie Pellegrini, known for her unique cutting edge style is a standout in the world of elite event producers. Among the hundreds of high-profile events Randie has produced was Carmen Electra and Dave Nararro’s wedding seen on the MTV series “’Til Death Do Us Part”. Randie is regularly featured in magazines such as InStyle, Us and Modern Bride and her list of clients includes Ozzy Osbourne, Joely Fisher, the Red Hot Chili Peppers, Seinfeld's Wayne Knight, Kathy Najimy and Gene Simmons.
For more information about Randie check out www.cordiallyinvited.com.
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| | | | by Freeway Guides | Web Audio
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| | Do you wish your bank statement was bigger and your wallet was full of something other than receipts? If more money is what you’re after then this Freeway Guide is what you need! In just minutes you will learn proven tips and techniques that will put more money in your pocket right away and get you moving towards a bright financial future.
This powerful 80 minute program will: - Help you uncover the hidden money you already have.
- Show you how to improve your credit score and lower your debts.
- Explain how to save more money without giving anything up.
- Reveal how to save on a home with the best and safest mortgage.
- Share a foolproof investment plan that really works.
About Your Instructor
After learning the hard way and digging himself out of $5000 of credit card debt in college, Peter Bielagus went on to become a licensed financial advisor and the author of “Getting Loaded”, a complete personal finance guide for students and young professionals. Now on a mission to improve as many financial lives as he can, Peter travels the country sharing his money management secrets. He speaks at colleges, corporations and associations across the country.
For more information about Peter check out www.peterbspeaks.com.
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| | | | by James H. Saylor | Article
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| | LEARN HOW TO DEVELOP METRICS
This is a self guided basic business workbook for any organization, team, group, and committee seeking to use metrics to keep score. You must know the score to see if you are winning. You can keep score using metrics. Metrics are measurements made over time that communicates vital information about the organization. Metrics reflect meaningful measures that target action. Metrics are differentiated from plain measurement by its specific focus on total customer satisfaction while supporting the organization's vision, mission, objectives, and values. Metrics must be customer oriented and communicate a state of health. Metrics must show where we are now in relation to where we want to go over time. Metrics are essential to assess the organization.
This VICTORY workbook provides:- 5 characteristics of metrics
- 5 criteria that are not metrics
- 3 basic elements of metrics
- 9 step process to develop metrics
- step-by-step worksheet to develop metrics
- metrics template
- and much more!
Length: 16 Pages | |
 | | | | by Maxie Carpenter | Article
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| | Good customer service is vanishing right before our eyes which begs the question, why? We seem to have forgotten something that is the cornerstone to helping our customers not only feel good about their purchase but also relate and identify with our brands.
Though there is no wonder drug remedy for deteriorating customer service, this article by Maxie Carpenter will help guide us back in the right direction.
About the Author
Maxie Carpenter is recognized for his expertise in the areas of Human Resources, Training & Communications, and Facility Operations. During his twenty-seven-year career with Wal-Mart Stores Inc., he pioneered programs specific to creating simple and relevant operational processes, and assisted in the creation and implementation of mentoring, succession planning, and people measurement processes that helped identify Wal-Mart as world-class relevant to the depth and quality of its management pool and the retention of its workforce. Mr. Carpenter is also recognized as an accomplished public speaker and an authority on the subject of corporate culture. | |
 | | | | | Whether you are an experience workplace warrior or new to the job market you will find this material useful. Beginning with general information employability skills this text works its way through enhancing communication, the value of lifelong learning, developing interpersonal skills, and decision making skill. These are just a few of the areas in this text critical to sustain success in today’s dynamic and diverse workplace.
Length: 96 Pages
About the Author
Mr. Dave Laton is currently the Assistant Director for Career/Technical Education for the Alabama Department of Postsecondary Education. He has degrees in Education Administration, Interdisciplinary Management, and Adult Education. Dave spent over 20 years in the United States Air Force with over 16 years experience in teaching and leading basic training, non-commissioned officer training, and commissioned officer training. He has more than 27 years experience as an education and training manager, instructor, and curriculum developer. | |
 | | | | | Our Leveraging Shopper Insights course offers both a strategic overview and detailed case studies which show the applied value of leveraging shopper insights and which techniques are appropriate for your business.
Target Audience
Intended for Salespeople, Category Advisors and Analysts who are looking for a competitive edge and to add value to sales and category efforts
This course focuses on:- Wal-Mart and Spectra - the basics of demographic data
- Wal-Mart’s new customer segmentation & what it means to you
- What do “Brand Aspirationals” mean to me and my business at Wal-Mart?
- Ad Hoc custom clustering through Retail Link®
- Custom Research Overview- your budget and your needs vs. ROI
- Qualitative- Focus Groups/ Intercepts (Case studies, benefits, & limitations)
- Quantitative- Survey research/ Panel work (Case studies, benefits, & limitations)
Length: 1 Hour 57 Minutes | |
 | | | | by Doing Business in Bentonville | Web Video
DVD
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| | | In this presentation, Bryan Roberts of Planet Retail discusses Wal-Mart International and the economic climate in emerging international markets. This video will give you a clearer picture of Wal-Mart's future international strategy and where your company fits within that picture. | |
| | | | by Doing Business in Bentonville | DVD
Web Video
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| | | In this presentation, Ken Simpson of Clorox discusses Wal-Mart International and how to be more effective at communicating and positioning your products for the international markets. | |
| | | | | Healthy Motivation contains 176 pages of quotes from some of the greatest minds in health, stress relief, fitness, humor, and motivation. These thoughts and ideas can bring to the surface your greatest potential, health and quality of life.
Everyday I wade through an ocean of health information. Some good, some bad, but I am always looking for ideas that make sense, are concise, and can actually be used. That’s why I love quotes. In a sentence you get the idea and can use it immediately.
I believe there are twelve key areas to developing Healthy Motivation in your life and this book categorizes some of my favorite thoughts into those areas.
Health
Fun
Fitness
Diet
Belief
Action
Truth
Preparation
Commitment
Variety
Personal Responsibility
Helping Others
I believe the power of a single thought can at times be the most motivational tool on the planet. | |
| | | | | No time to exercise?
No access to exercise equipment or a gym?
No motivation to exercise?
NO PROBLEM!
Gone is the need for expensive exercise equipment, and long, boring, overly difficult "workouts." Inside you’ll find a 16 exercises you can do virtually anywhere, that require no exercise equipment, special clothes, or exercise experience.
The Master Your Body program is fun, fast, and safe for ages. After you put these body weight exercises into action you will gain a new freedom of movement, drop some serious fat, and boost your motivation to exercise.
In less than 30 minutes, this optimal blend of strength, cardiovascular, and flexibility training is perfect for the person who is crazy busy, has limited access to fitness facilities, wants to spice up their fitness program, exercise in private, fortify their joints, or just add a little fun to their health program.
Authors:
Andy Core, M.S., Life Balance Author, Speaker, and Human Performance Expert
Noel Tugwell, M.S., M.P.T, Exercise Physiologist and Physical Therapist
Ty Tims, M.S., C.S.C.S, P.E.S., Exercise Physiologist, Certified Strength and Conditioning Specialist, Performance Enhancement Specialist | |
| | | | | Do you know how many fruits and veggies you eat daily? How much you exercise? What if you did, what do you think would happen? This program will empower you with that knowledge and motivate you to do more.
Each Log card is a 4 week wellness challenge. The categories are simple, so simple in fact you probably overlook them and overestimate how good you are at them. This program will ensure you get enough water, fruits, veggies, healthy snacks, and exercise.
Well over six thousand people have taken this challenge. What were the results? The average person, after only 12 weeks, lost 6.9lbs of fat tissue (think bigger than a basketball), improved cardiovascular health, much greater productivity and mental clarity, and much more all in only 12 weeks. Every person who has taken this challenge has seen fantastic results- no exceptions. | |
| | | | by Maxie Carpenter | Web Video
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| | Segment 1 of 6: Introduction and Understanding the Seven Difficult Behavior Types
Whether you are a manger of thousands of people in a Fortune 500 company, or an overseer of a few volunteers in a non-profit organization, you will no doubt come face to face with someone who is difficult to manage and who brings undue strain on your organization. How do we face this situation? How do we build a successful strategy for managing people with difficult behavior types? In this series, Managing Difficult People in the Workplace, Maxie Carpenter gives you real-world answers and strategies that will help you to become a more effective manager. Maxie has identified seven difficult behavior types that all managers need to know and understand in order to manage effectively. The Seven Difficult Behavior Types are Hostile/Aggressive, Complainer, Silent/Unresponsive, Super Agreeable, Negativist, Know-it-All, and the Indecisive.
In This Segment
Maxie explains the value of understanding the Seven Difficult Behavior Types, and gives a quick explanation of those behavior types. This segment is important because it lays the groundwork for all the following segments.
Length: 23:32
More About the Series:
A difficult person in the workplace can be anyone at any level in the environment: a co-worker, a supervisor, a subordinate, a support staff member, a service provider, a product provider, an owner, a partner, an administrator, a director, anyone, even a consumer. They are generally, for a variety of reasons, constant headaches to communicate and work with. Although their numbers are always small, their impact is very significant. The difficulty they bring to the workplace on a daily basis is the greatest obstacle to the short and long-term success and health of the organization. These people are directly responsible for absenteeism, loss of productivity, and overtime, a loss in profitability that ultimately leads to the demise of the business. They frustrate and demoralize almost everyone in the environment, either directly or indirectly and no one is exempt from their influence. These people are difficult to understand and worst of all, they appear to be immune to all the usual methods of communication and persuasion designed to convince them or help them to change their mindset. Note the use of the word “mindset” here instead of “behavior.” Behaviors are the result of mindsets, and to influence behaviors, you first have to influence the mindset. Those unlucky enough to have to work directly with difficult people are usually the ones most reluctant to confront or deal with them, in part because it’s human nature to want to avoid them, but for the most part, because they don’t know how. | |
| | | | by Maxie Carpenter | Web Video
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| | Segment 2 of 6: Dealing with Hostile or Aggressive Behavior
Whether you are a manger of thousands of people in a Fortune 500 company, or an overseer of a few volunteers in a non-profit organization, you will no doubt come face to face with someone who is difficult to manage and who brings undue strain on your organization. How do we face this situation? How do we build a successful strategy for managing people with difficult behavior types? In this series, Managing Difficult People in the Workplace, Maxie Carpenter gives you real-world answers and strategies that will help you to become a more effective manager. Maxie has identified seven difficult behavior types that all managers need to know and understand in order to manage effectively. The Seven Difficult Behavior Types are Hostile/Aggressive, Complainer, Silent/Unresponsive, Super Agreeable, Negativist, Know-it-All, and the Indecisive.
In This Segment
Maxie further builds the case for better knowing and understanding the Seven Difficult Behavior Types and explores the first of the Difficult Behavior Types, the Hostile or Aggressive person.
Length: 16:53
More About the Series:
A difficult person in the workplace can be anyone at any level in the environment: a co-worker, a supervisor, a subordinate, a support staff member, a service provider, a product provider, an owner, a partner, an administrator, a director, anyone, even a consumer. They are generally, for a variety of reasons, constant headaches to communicate and work with. Although their numbers are always small, their impact is very significant. The difficulty they bring to the workplace on a daily basis is the greatest obstacle to the short and long-term success and health of the organization. These people are directly responsible for absenteeism, loss of productivity, and overtime, a loss in profitability that ultimately leads to the demise of the business. They frustrate and demoralize almost everyone in the environment, either directly or indirectly and no one is exempt from their influence. These people are difficult to understand and worst of all, they appear to be immune to all the usual methods of communication and persuasion designed to convince them or help them to change their mindset. Note the use of the word “mindset” here instead of “behavior.” Behaviors are the result of mindsets, and to influence behaviors, you first have to influence the mindset. Those unlucky enough to have to work directly with difficult people are usually the ones most reluctant to confront or deal with them, in part because it’s human nature to want to avoid them, but for the most part, because they don’t know how. | |
| | | | by Maxie Carpenter | Web Video
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| | Segment 3 of 6: Dealing with Complainers or Silent-Unresponsive Behavior
Whether you are a manger of thousands of people in a Fortune 500 company, or an overseer of a few volunteers in a non-profit organization, you will no doubt come face to face with someone who is difficult to manage and who brings undue strain on your organization. How do we face this situation? How do we build a successful strategy for managing people with difficult behavior types? In this series, Managing Difficult People in the Workplace, Maxie Carpenter gives you real-world answers and strategies that will help you to become a more effective manager. Maxie has identified seven difficult behavior types that all managers need to know and understand in order to manage effectively. The Seven Difficult Behavior Types are Hostile/Aggressive, Complainer, Silent/Unresponsive, Super Agreeable, Negativist, Know-it-All, and the Indecisive.
In This Segment
Maxie discusses Complainers and Silent-Unresponsive people. A good manager knows how to identify and effective communicate with people who exhibit difficult behavior types in the workplace.
Length: 14:27
More About the Series:
A difficult person in the workplace can be anyone at any level in the environment: a co-worker, a supervisor, a subordinate, a support staff member, a service provider, a product provider, an owner, a partner, an administrator, a director, anyone, even a consumer. They are generally, for a variety of reasons, constant headaches to communicate and work with. Although their numbers are always small, their impact is very significant. The difficulty they bring to the workplace on a daily basis is the greatest obstacle to the short and long-term success and health of the organization. These people are directly responsible for absenteeism, loss of productivity, and overtime, a loss in profitability that ultimately leads to the demise of the business. They frustrate and demoralize almost everyone in the environment, either directly or indirectly and no one is exempt from their influence. These people are difficult to understand and worst of all, they appear to be immune to all the usual methods of communication and persuasion designed to convince them or help them to change their mindset. Note the use of the word “mindset” here instead of “behavior.” Behaviors are the result of mindsets, and to influence behaviors, you first have to influence the mindset. Those unlucky enough to have to work directly with difficult people are usually the ones most reluctant to confront or deal with them, in part because it’s human nature to want to avoid them, but for the most part, because they don’t know how. | |
| | | | by Maxie Carpenter | Web Video
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| | Segment 4 of 6: Dealing with Super Agreeable or Negativist Behavior
Whether you are a manger of thousands of people in a Fortune 500 company, or an overseer of a few volunteers in a non-profit organization, you will no doubt come face to face with someone who is difficult to manage and who brings undue strain on your organization. How do we face this situation? How do we build a successful strategy for managing people with difficult behavior types? In this series, Managing Difficult People in the Workplace, Maxie Carpenter gives you real-world answers and strategies that will help you to become a more effective manager. Maxie has identified seven difficult behavior types that all managers need to know and understand in order to manage effectively. The Seven Difficult Behavior Types are Hostile/Aggressive, Complainer, Silent/Unresponsive, Super Agreeable, Negativist, Know-it-All, and the Indecisive.
In This Segment
Maxie discusses Super Agreeable and Negativist people. A good manager knows how to identify and effective communicate with people who exhibit difficult behavior types in the workplace.
Length: 15:14
More About the Series:
A difficult person in the workplace can be anyone at any level in the environment: a co-worker, a supervisor, a subordinate, a support staff member, a service provider, a product provider, an owner, a partner, an administrator, a director, anyone, even a consumer. They are generally, for a variety of reasons, constant headaches to communicate and work with. Although their numbers are always small, their impact is very significant. The difficulty they bring to the workplace on a daily basis is the greatest obstacle to the short and long-term success and health of the organization. These people are directly responsible for absenteeism, loss of productivity, and overtime, a loss in profitability that ultimately leads to the demise of the business. They frustrate and demoralize almost everyone in the environment, either directly or indirectly and no one is exempt from their influence. These people are difficult to understand and worst of all, they appear to be immune to all the usual methods of communication and persuasion designed to convince them or help them to change their mindset. Note the use of the word “mindset” here instead of “behavior.” Behaviors are the result of mindsets, and to influence behaviors, you first have to influence the mindset. Those unlucky enough to have to work directly with difficult people are usually the ones most reluctant to confront or deal with them, in part because it’s human nature to want to avoid them, but for the most part, because they don’t know how. | |
| | | | by Maxie Carpenter | Web Video
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| | Segment 5 of 6: Dealing with Know-it-All or Indecisive Behavior
Whether you are a manger of thousands of people in a Fortune 500 company, or an overseer of a few volunteers in a non-profit organization, you will no doubt come face to face with someone who is difficult to manage and who brings undue strain on your organization. How do we face this situation? How do we build a successful strategy for managing people with difficult behavior types? In this series, Managing Difficult People in the Workplace, Maxie Carpenter gives you real-world answers and strategies that will help you to become a more effective manager. Maxie has identified seven difficult behavior types that all managers need to know and understand in order to manage effectively. The Seven Difficult Behavior Types are Hostile/Aggressive, Complainer, Silent/Unresponsive, Super Agreeable, Negativist, Know-it-All, and the Indecisive.
In This Segment
Maxie discusses Know-it-All and Indecisive people. A good manager knows how to identify and effective communicate with people who exhibit difficult behavior types in the workplace.
Length: 16:53
More About the Series:
A difficult person in the workplace can be anyone at any level in the environment: a co-worker, a supervisor, a subordinate, a support staff member, a service provider, a product provider, an owner, a partner, an administrator, a director, anyone, even a consumer. They are generally, for a variety of reasons, constant headaches to communicate and work with. Although their numbers are always small, their impact is very significant. The difficulty they bring to the workplace on a daily basis is the greatest obstacle to the short and long-term success and health of the organization. These people are directly responsible for absenteeism, loss of productivity, and overtime, a loss in profitability that ultimately leads to the demise of the business. They frustrate and demoralize almost everyone in the environment, either directly or indirectly and no one is exempt from their influence. These people are difficult to understand and worst of all, they appear to be immune to all the usual methods of communication and persuasion designed to convince them or help them to change their mindset. Note the use of the word “mindset” here instead of “behavior.” Behaviors are the result of mindsets, and to influence behaviors, you first have to influence the mindset. Those unlucky enough to have to work directly with difficult people are usually the ones most reluctant to confront or deal with them, in part because it’s human nature to want to avoid them, but for the most part, because they don’t know how. | |
| | | | by Maxie Carpenter | Web Video
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| | Segment 6 of 6: Preparing for the Confrontation & The Five Rules of Confrontation
Whether you are a manger of thousands of people in a Fortune 500 company, or an overseer of a few volunteers in a non-profit organization, you will no doubt come face to face with someone who is difficult to manage and who brings undue strain on your organization. How do we face this situation? How do we build a successful strategy for managing people with difficult behavior types? In this series, Managing Difficult People in the Workplace, Maxie Carpenter gives you real-world answers and strategies that will help you to become a more effective manager. Maxie has identified seven difficult behavior types that all managers need to know and understand in order to manage effectively. The Seven Difficult Behavior Types are Hostile/Aggressive, Complainer, Silent/Unresponsive, Super Agreeable, Negativist, Know-it-All, and the Indecisive.
In This Segment
Maxie discusses how to prepare for the confrontation, and strategies for coming to a positive outcome with even the toughest problem people.
Length: 22:20
More About the Series:
A difficult person in the workplace can be anyone at any level in the environment: a co-worker, a supervisor, a subordinate, a support staff member, a service provider, a product provider, an owner, a partner, an administrator, a director, anyone, even a consumer. They are generally, for a variety of reasons, constant headaches to communicate and work with. Although their numbers are always small, their impact is very significant. The difficulty they bring to the workplace on a daily basis is the greatest obstacle to the short and long-term success and health of the organization. These people are directly responsible for absenteeism, loss of productivity, and overtime, a loss in profitability that ultimately leads to the demise of the business. They frustrate and demoralize almost everyone in the environment, either directly or indirectly and no one is exempt from their influence. These people are difficult to understand and worst of all, they appear to be immune to all the usual methods of communication and persuasion designed to convince them or help them to change their mindset. Note the use of the word “mindset” here instead of “behavior.” Behaviors are the result of mindsets, and to influence behaviors, you first have to influence the mindset. Those unlucky enough to have to work directly with difficult people are usually the ones most reluctant to confront or deal with them, in part because it’s human nature to want to avoid them, but for the most part, because they don’t know how. | |
| | | | by Dr. John Copeland | Article
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| | | A deferred-prosecution agreement allows a company accused of a white-collar crime to avoid an indictment. An indictment can destroy a company, as happened with Enron’s former consulting and auditing firm Arthur Andersen. When an indicted company collapses, employees, shareholders and other third parties suffer. Unfortunately, some federal prosecutors use deferred-prosecution agreements in questionable ways. | |
| | | | by Dr. John Copeland | Article
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| | | If you are a victim of securities fraud you can file a law suite against the company that defrauded you. But what about those who aided the company in its fraud? Common sense says they also are liable, but not according to the U.S. Supreme Court’s ruling in Stonebridge Investment Partners LLC v. Scientific-Atlanta Inc. | |
| | | | by Dr. John Copeland | Article
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| | | The race for the White House goes on and on. We get a daily barrage of political advertisements touting each candidate’s qualifications. But can we trust any of them to tell us the truth? Does it matter if a President lies to the American public? | |
| | | | by Dr. John Copeland | Article
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| | | Millions of American workers invest in 401 (k) plans for their retirements. Many of those plans are managed by employers. How well a plan is managed determines when a worker can retire and the worker’s quality of living after retirement. A U.S. Supreme Court decision now makes an employer more responsible for timely following a worker’s investment instructions. | |
| | | | by Dr. John Copeland | Article
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| | | The costs and adverse publicity of defending class-action law suites often forces companies into settlements they ordinarily would not make. For years, companies unsuccessfully sought legislation to limit class-actions. Recent events may give companies some relief from class-actions. | |
| | | | by Dr. John Copeland | Article
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| | | Federal judges use the Federal Sentencing Guidelines to determine sentences for companies and executives found guilty of white-collar crimes. The Guidelines confuse many judges, lawyers and defendants. Recent court decisions make them even more confusing. Should the Sentencing Guidelines be rewritten? | |
| | | | by James H. Saylor | Online Book
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| | BECOME A CHAMPION OF CUSTOMER CARE
This book is about being the best at customer care. This is a self guided basic business workbook for any organization seeking to have champion customer care. This workbook has the essential for developing a champion customer care plan, getting and keeping customers, the customer experience and the winning attitude. The workbook contains numerous worksheets to guide you to champion customer care.
This VICTORY Guide provides:- 8 essential champion customer care considerations
- 3 steps to create a customer focused culture
- 6 benefits to the organization
- 9 ways allows empowerment
- 6 techniques makes a difference in profitability
- 8 considerations provides a focus for the organization
- 7 methods incites a passion
- 7 ways it optimizes resources
- 12 considerations nurtures total customer satisfaction
- 4 step process for champion customer care plan
- 5 essentials of getting customers
- 5 step process for learning from your customer
- 5 step process for negotiating with your customer
- 4 essentials of customer care
- 6 step process to engage the customer
- 8 essences of the customer experience
- 8 essential of winning customer attitude
- and more!
Length: 72 Pages | |
 | | | | by Deborah Singer | Web Video
DVD
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| | Today’s media outlets are more fast-paced than ever before. Getting their attention can be a real challenge for small businesses and even large ones, especially when it comes to getting positive press. In this web video, award-winning television journalist, Deborah Singer of DAS Media, will show you how to develop positive relationships within the media industry to get the press your company or product deserves.
This learning opportunity includes:- An Inside Look at the News-Making Process
- How to Write an Attention-Grabbing Press Release
- Etiquette Tips on Winning Over News Reporters
- Helpful Ways to Prepare for Media Interviews
- Successful Interviewing Tips
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 | | | | by Erinn Valencich | Web Video
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| | We all lead very busy lives where finishing our todo list is nearly impossible. When time is short and we are being pulled in multiple directions, finding time to clean and organize our workspace can be tough. Erinn Valencich will show you that organizing your space can be fun and rewarding. On top of that, you might just find that you are getting your job done a little quicker when everything you need is easily within reach.
In this learning object, you will find the inspiration to finally address your messy desk and get that clean and efficient workspace that you have always wanted. | |
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