 | | | | by James H. Saylor | Online Book
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| | This Handbook provides guidelines for any organization seeking to achieve excellence through continuous improvement. Specifically, this VICTORY Guide provides step-by-step methods for:- Establishing an excellence policy
- Xpecting continuous improvement by instituting a system
- Creating a process orientation
- Establishing an improvement methodology
- Learning improvement tools
In addition, this book provides an outline of basic continuous improvement tools with examples and templates. You can get started on getting rapid results with the continuous improvement cycle, the improvement methodology and guidance on when and how to use tools.
Finally, we have provided MANAGING FOR VICTORY acrostics for continuous improvement to make it easy to implement and learn the continuous improvement system.
Length: 175 Pages | |
| | | | by James H. Saylor | Article
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| | LEARN HOW TO DEVELOP METRICS
This is a self guided basic business workbook for any organization, team, group, and committee seeking to use metrics to keep score. You must know the score to see if you are winning. You can keep score using metrics. Metrics are measurements made over time that communicates vital information about the organization. Metrics reflect meaningful measures that target action. Metrics are differentiated from plain measurement by its specific focus on total customer satisfaction while supporting the organization's vision, mission, objectives, and values. Metrics must be customer oriented and communicate a state of health. Metrics must show where we are now in relation to where we want to go over time. Metrics are essential to assess the organization.
This VICTORY workbook provides:- 5 characteristics of metrics
- 5 criteria that are not metrics
- 3 basic elements of metrics
- 9 step process to develop metrics
- step-by-step worksheet to develop metrics
- metrics template
- and much more!
Length: 16 Pages | |
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